Service Delivery & Fulfillment Policy

Locitra provides digital Technical SEO troubleshooting services. No physical goods are shipped. This policy explains how a paid Technical SEO service is activated, investigated, and delivered to the customer.

1. Service Covered

This policy applies to paid Technical SEO troubleshooting plans purchased through Locitra. The exact crawl limits, diagnostic scope, evidence collected, and report features depend on the plan selected at checkout.

2. Service Activation

After a successful payment is confirmed by the applicable payment provider, Locitra creates or activates the associated technical investigation. The customer must provide a valid website URL and the information reasonably required to perform the selected investigation.

A payment confirmation alone does not guarantee a particular SEO outcome. The service is an investigation and reporting service, not a promise of improved rankings, traffic, indexing, conversions, or revenue.

3. Digital Service Delivery

The service is delivered electronically. Depending on the selected plan and workflow, delivery may include:

Technical crawl and diagnostic analysis of the submitted website.
Evidence and findings identified during the investigation.
Prioritized technical SEO issues and recommended corrective actions.
A written technical report or report access through Locitra.

Customers should use the email address supplied during the purchase so Locitra can provide service notifications and report-related information.

4. Processing and Delivery Timing

Technical investigations require processing time because Locitra may need to crawl pages, collect evidence, analyze technical signals, and prepare the report. Processing begins after payment and the required website information have been successfully received.

Delivery timing can vary with website size, crawl accessibility, technical errors, robots.txt restrictions, third-party service availability, and the scope of the plan. If a technical issue prevents reasonable delivery, contact Locitra at contact@locitra.com.

5. Customer Responsibilities

Submit a website URL that you are authorized to have analyzed.
Provide accurate information needed to perform the selected service.
Do not submit passwords, payment credentials, or unrelated sensitive information.
Where an optional Google Search Console investigation is requested, provide only the authorization necessary for that diagnostic purpose.

6. Failed or Incomplete Delivery

If a technical problem on the Locitra side prevents the purchased investigation from being reasonably delivered, contact support promptly. Depending on the circumstances, Locitra may retry the investigation, complete the missing deliverable, or provide a refund in accordance with the Cancellation & Refund Policy.

7. Support

For payment, activation, delivery, cancellation, or report questions, contact Locitra at contact@locitra.com. You may also use the Contact page.