Cancellation & Refund Policy

1. Service Covered by This Policy

This policy currently applies to the paid Targeted Technical SEO Troubleshoot service, which provides a focused technical investigation of a customer-provided website together with evidence, affected-page information, and prioritized recommendations.

Service scope is determined by the plan and diagnostic path selected at checkout. The service is not a guarantee of search-engine rankings, traffic increases, indexing outcomes, or specific business results.

2. Cancellation Before Investigation Starts

A customer may request cancellation after payment but before Locitra has started the technical investigation.

Where the investigation has not started, Locitra will normally issue a full refund to the original payment method used for the transaction.

Cancellation requests should be sent to contact@locitra.com with the email address used for the purchase and, where available, the order or report reference.

3. Refunds After Investigation Begins

Once Locitra has started the paid investigation, resources may have been committed to crawling, analysing, storing evidence, and preparing the report. For that reason, payments are generally non-refundable after investigation has begun.

This does not prevent a refund where required by applicable law, where a duplicate payment was collected, or where Locitra determines that a refund is appropriate because the paid service could not reasonably be delivered.

4. Technical Problems and Failed Delivery

If a technical problem on the Locitra side prevents the paid investigation from being delivered, please contact us so we can investigate the transaction and the affected report.

Depending on the circumstances, Locitra may retry the service, provide the missing deliverable, or issue a full or partial refund. Any refund decision will take into account whether the service was successfully delivered and how much of the investigation had already been completed.

5. Duplicate or Accidental Payments

If you believe you were charged more than once for the same Technical SEO investigation, contact us promptly at contact@locitra.com. After verifying the transaction, duplicate charges may be refunded to the original payment method.

6. Changes to Scope or Customer Information

Customers are responsible for providing an accurate website URL and selecting the appropriate diagnostic path at checkout. A change in the selected website or diagnostic concern after investigation has started may require a new investigation or an additional purchase.

Changing your mind about the selected website after work has started does not by itself create a refund entitlement.

7. How to Request a Cancellation or Refund

To request a cancellation or refund, email:

contact@locitra.com

Please include the purchase email address, the website submitted for investigation, and the relevant report, order, or transaction reference when available. We may request additional information needed to locate and verify the payment.

8. Refund Processing

Approved refunds are sent back to the original payment method used for the transaction. The time for the refund to appear in a customer's account depends on the payment provider and the customer's financial institution.

Locitra cannot control the final posting time after a refund has been submitted to the payment provider.

9. Consumer Rights

Nothing in this policy is intended to remove or limit rights that cannot lawfully be excluded or restricted under applicable consumer-protection or other mandatory laws.

10. Policy Updates

Locitra may update this policy when the service, payment process, or applicable requirements change. The current version will remain available at this URL, together with an updated review date.

Last reviewed: September 2026

11. Related Locitra Pages

12. Contact

For cancellation, refund, or service-delivery questions, contact Locitra at contact@locitra.com.